Your Questions

Your Questions
These answers do not cover everything. Because we always adapt what we do to suit the needs informationof each client, there are many options which we don’t have space to mention here.

If there is anything else at all that you would like to know about Addictions UK, who we are, what we do and how please contact us for more information.

 

What is Addictions UK?
Addictions UK is a Social Enterprise Company and is controlled and managed by recovering addicts with good clean time who wish to make a difference to their community. We consider that people with addictions are a socially excluded group and need special help and assistance with a variety of issues. That is the reason why we established the programme. We do not seek to retain any profits from this social enterprise - getting people well is our reason for existing. We are a leading provider of Home-based Addictions Treatment in the UK providing services that address both the medical and pathological dependence issues.
How long have we been established?
Addictions UK has been established since 2003 - though we became incorporated as a social enterprise in 2005. Addictions UK have been established now for over eleven years and have become the leader in Home-based Addictions Treatment in the United Kingdom.
Are all the treatment staff at Addictions UK recovering addicts?
Yes, all staff members are recovering addicts or alcoholics with good levels of sobriety and clean time. Some have experience of other addictions such as gambling, and other behavioural difficulties. Our staff members have a variety of training in different therapies and recovery programmes including 12-Steps coaching and Cognitive Behaviour Therapy, Motivational Interviewing and Person-centred Counselling. All treatment staff members also possess qualifications in counselling. Our staff who work with client family members and friends will have personal experience of addiction issues and will also be trained practitioners.
Is Addictions UK affiliated to any other organisation?
Addictions UK is an independent autonomous Social Enterprise Company which is managed and run by recovering addicts and people with experience of addiction. As an organisation we have no political or religious affiliation. The programme is open to anyone with an addiction problem who is committed to his or her own recovery. We have no strategic links with any other organisation.
Do you work only with Alcohol and Drugs?
No. We work with people with a range of diverse addictions - too many to list everyone here. If you need help please telephone us or contact us through this website. Examples of other addictions include pornography, sex addictions, gambling, shopping, shop-lifting and other "process addictions". If your life has become unmanageable - just telephone us.
Does Addictions UK have approved policies?
Yes. We have approved policy statements in the following:
  • AUK Management Handbook
  • Child Protection Policy and Procedures
  • Code of Ethics including Mission Statement
  • Complaints Policy
  • Confidentiality Policy
  • Disciplinary Policy and Procedures
  • Document Retention Policy
  • Environmental Policy
  • Equality and Diversity
  • Financial Management Policy and Procedures
  • Grievance Procedures
  • Health and Safety Policy
  • Management and Staff Policy
  • Safeguarding Policy and Procedures
  • Stress at Work Policy
  • Substance Abuse Policy
  • Training and Development Policy
  • Vision Statement
  • Volunteer / Sessional Work Contract
  • Vulnerable Adult Policy and Procedures
We are constantly striving to improve our quality standards - if you have any questions or suggestions please contact us and we will be pleased to give more detail or receive your comments.
Are you accredited by any Insurance companies?
Yes. Please contact us for details. We welcome referrals from Employee Assistance Programmes - we are recognised and accredited by many of the major EAPs in the UK
Can I gain employment with Addictions UK?
We are always keen to work with recovering addicts and alcoholics with good sobriety. If you have this experience and some training in a related subject such as counselling, please send us your curriculum vitae.
Do you work with other service providers?
We are always keen to work in partnership with like-minded groups and individuals nationally and internationally if they have similar ethical values.
Is "addiction" an illness?
We think so and so does the WHO - The World Health Organisation - though we do know that some people disagree with this notion.
Can an addiction be treated?
Yes - and we obtain very high success outcomes. We do not know of any "cures" for addiction. However, people with addictions can live normal lives as recovering addicts. We only seek to remain sober and clean "a day at a time" - days turn into weeks and months into years.
Does your treatment work?
Yes - this programme has helped many people. We would not be doing it if we did not think it works. Many people have found sobriety and clean time through this programme. If the client is motivated to find a solution to addiction then we can, in most cases, offer support to assist in this process.
Who is the treatment aimed at?
Anyone really! But especially at those people who need help with a problem of addictions to drugs and alcohol and wish to remain living at home whilst continuing with employment and family life. If you do not want to go into a Hospital or Residential Rehab Centre or attend regular meetings of Alcoholics Anonymous or Narcotics Anonymous then this kind of treatment maybe for you. We help people who live in rural areas or isolated urban environments, and people who work in sensitive professional occupations, such as people employed by the police or armed services, medics, lawyers, politicians and other people in the public eye. We also work with people from black and ethnic minority communities, single parents and the elderly. This programme is ideally suited to addicts who are housebound.
Can anyone receive help this way?
Yes. We have refined a home treatment service that can be delivered to clients living within their own environment. Our recovery programme is client-focused and is designed to meet the needs of the individual according to his or her circumstances. Many people do not need expensive residential treatment - facing up to addiction problems in the home can be more constructive. All clients are carefully risk assessed to ensure safety and whether this kind of treatment is appropriate.
Who is eligible to join this programme?
Anyone who has reached a decision that they wish to stop using alcohol and drugs. Once you have made the decision we will try and help you. You can self-refer. You do not need to inform your own doctor or employer.
Do you offer a Home-based medical Detox Service?
Yes. We can arrange a Detox anywhere in England, Scotland, Wales, Northern Ireland and the Republic of Ireland. Detox is an important service in Home-based Addictions Treatment and we are a leading provider of Home Detox Services in the United Kingdom. Please see our Treatment Prices for more about this service - Home Detox is less expensive than residential rehab. It requires that you have someone living with you during the time that you are taking the prescribed medication from our Doctor.
Do you offer any Residential Rehab Services?
Yes - but only in conjunction with our own Home-based Treatment Services. One example of when we would assist with residential services would be when the client is not suitable for Home-based services at the commencement of their treatment. A period of residential treatment can help stabilise the person. Home-based services would then continue after the client has returned from the residential rehab centre. We work alongside Rehabs throughout the UK and India. Costs would depend on the published prices of the residential rehab provider as their charges vary considerably.
Does it matter where I live?
Yes - this programme has helped many people. We would not be doing it if we did not think it works. Many people have found sobriety and clean time through this programme. If the client is motivated to find a solution to addiction then we can, in most cases, offer support to assist in this process.
Do you work with people abroad - and not resident in the United Kingdom?
Yes - this programme has helped many people. We would not be doing it if we did not think it works. Many people have found sobriety and clean time through this programme. If the client is motivated to find a solution to addiction then we can, in most cases, offer support to assist in this process.
Do you offer relapse prevention?
Yes - this can be offered on a regular basis. We will discuss your needs and make suitable arrangements as part of your treatment.
Do you help people after residential care?
Yes - this programme has helped many people. We would not be doing it if we did not think it works. Many people have found sobriety and clean time through this programme. If the client is motivated to find a solution to addiction then we can, in most cases, offer support to assist in this process.
Do you work only with Alcohol and Drugs?
No. We work with people with a range of diverse addictions - too many to list everyone here. If you need help please telephone us or contact us through this website. Examples of other addictions include pornography, sex addictions, gambling, shopping, shop-lifting and other "process addictions". If your life has become unmanageable - just telephone us.
Do you offer other specialist treatments?
Yes we offer a specialist LGBT service ()Lesbian, Gay, Bisexual and Transgender) with specialist staff members engaged. We also support work in India and with people from South Asia living in the UK. We also provide specialist customised services on request as we are passionate about the development of client-led services here in the UK.
Do you help people after residential care?
Yes we offer support to people who have found recovery in residential establishments - but it depends on the programme that was offered in the other facility. We want to help you so please do telephone for us about this question if you are interested in our on-going help or in our Relapse Prevention Schemes.
What can be achieved from this programme?
This is entirely up to you - Addictions UK will give you the tools to creating a new way of living that releases your full potential. The rest depends upon you. We find that clients who really want to change get really good results from the recovery programme.
What is my commitment?
You must ensure that you have time to participate in this treatment programme and that it will remain your number one priority. The length of time required to work with Addictions UK will vary according to your personal needs and circumstances. Our staff will contact you every day by arrangement and are available for 24 hour support. We will be using a work book and you will be required to consider additional study by DVD and reading key books. We expect the client to be available to work this programme at least 4 hours per week with additional "home-work" which may take another 2 hours. Clients must want to commit themselves to this level of work. Full details of our Service Level Agreement can be found on our website.
What must I provide to be accepted onto the treatment programme?
You will need a settled address. You must have a landline or mobile phone; ideally you should have both. You must sign a Service Level Agreement and pay a forward payment of four weeks in advance.
How long does the treatment programme last?
Please discuss your needs with us as we have the ability to customise our work with clients to meet their needs. We have several treatment programmes that can be adapted according to the needs of individual client. Please telephone us for further information and a free assessment.
How long does the treatment programme last?
Please discuss your needs with us as we have the ability to customise our work with clients to meet their needs. We have several treatment programmes that can be adapted according to the needs of individual client. Please telephone us for further information and a free assessment.
Will my conversations be confidential?
Yes - Confidentiality is the founding principal of Addictions UK. Please contact us for details of our confidentiality policy which covers all issues concerning this matter. There are issues to do with child protection and personal safety that need to be discussed with clients to protect them and the staff member concerned with the case. Your doctor and employer need not know of your treatment.
Is face-to-face contact necessary?
No - All work is conducted over the telephone and/or the Internet with web cam if required. If there are exceptional reasons we will discuss arranging a face-to-face meeting with one of our team members but these are charged for in a different way.
Do you offer relapse prevention?
Yes - this can be offered on a regular basis. We will discuss your needs and make suitable arrangements as part of your treatment.
Do you have an assessment process?
We can accept clients onto our programme after a discussion with our case work team. Additionally we can offer detailed and impartial assessments where required. Please telephone for further details.
Can computers be used in this programme?
Yes. We will tutor you if you want to use your home or office computer. The use of computers is entirely optional.
Is your service 24/7?
Yes! We have two separate Telephone Coaching and Help Lines for our clients and their carers - staffed independently. For further information contact us by e-mail, telephone or via this website.
Do you have a contract or Service Level Agreement?
We have a simple contract that does not "lock you in" and is written in simple and easily understood English. Please download it now.
Do you offer "Recovery Housing Support"
Yes - we have some Supported Housing Projects that include recovery training and support for people with addictions issues. These projects are based around abstinence and all clients must be able to maintain their clean time and sobriety during their period of residence. For further details contact us now.
Do you offer Counselling or Therapy Sessions on well-being issues to other agencies or individual clients?
Yes, we work throughout the United Kingdom with a variety of clients through charitable and third sector agencies, employers and employee assistance programmes on wellbeing issues. Our accredited Counsellors and Therapists can be contacted via our website. For more information visit our page about counselling services or contact us now.
Do you offer General Educational, Training and Personal Development Services?
Yes, we offer recovery journeys and spiritual learning journeys to India. For more information visit the section about India on this website or contact us now.
Do you support Carers, friends and family members?
Yes! We offer a free Carers Helpline and support carers in dealing with this family issue. Please telephone us for details of this service or see this page on this website. Addictions UK employ trained staff with personal issues of addiction within their own families.
Do you provide services to HR professionals for their staff with addiction problems?
Yes. We are experienced in working with HR Professionals within the field of Occupational Health and receive referrals from them.
How is this service funded?
Most of our clients are self-funding though anyone is entitled to apply for help from their Local Authority or NHS Purchaser. HR Departments sometime assist clients with payments to us. Our Treatment Prices can be inspected on this website or you can ask for details by telephoning us on 0300 330 30 40.
Can I fund the treatment programme myself?
Yes. The net costs for this programme are far cheaper than residential rehabilitation schemes. We have a range of payment options to meet all needs. See our web page on Treatment Prices or telephone us on 0300 330 3040
How do I make payments if I am self-funding this treatment programme?
You can pay by nearly every option available! Self-funding clients can pay by cheque or via standing order, credit card or Paypal, all of which can be received over the phone. Our Finance Office will be pleased to help offer a suitable method for you.
How much do you charge?
See our prices on this website or telephone 0300 330 3040
Can I receive extended payment terms?
No. Addictions UK service charges are low and we are not licenced to offer credit facilities.
Do you have additional information I can inspect?
Yes - these web pages detail all of our services and policies. We carry out a wide range of training and consulting services. We work with employers on addictions support etc. Details of these services can be found on this website. Our Blog also covers a wide range of additional information.